Join the Opera Omaha team! Open positions are listed below. Opera Omaha is an Equal Opportunity Employer.

Director of Marketing and Public Relations

Job Title: Director of Marketing and Public Relations
Reports to: Managing Director
FLSA Status: Exempt
Supervisory Responsibility: Audience Development and Sales Manager and Graphic Designer

General Position Summary:
The Director of Marketing and Public Relations is an experienced manager whose focus is to grow Opera Omaha’s audience and expand its reach in large part through the successful marketing and communication of its role as a vital cultural resource for the community and outstanding regional opera company. Opera Omaha is currently in growth mode with ambitious plans for the future including in-depth community engagement, expanded programming, and a forthcoming major gifts/endowment campaign.

Essential Functions/Major Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.
• Develop, implement, and evaluate campaigns to grow subscriber base, maximize single ticket sales, and build group sales in alignment with strategic organizational goals
• Work closely with Managing Director to create, monitor, and evaluate annual marketing plans and department revenue and expense budgets
• Oversee scaling, pricing, inventory management and reporting
• Create and update cash flow projections regularly
• Conduct and/or coordinate appropriate market research as needed
• Work with all staff on strategies and programs to build patron loyalty
• Direct, track, and measure marketing and communications campaigns across all advertising channels (including social media)
• Work with senior staff to establish and implement a schedule/calendar for all Opera Omaha communications
• Oversee website management and email marketing to ensure optimal effectiveness
• Meticulously track marketing expenditure and Return On Investment
• Work closely with General Director on development of all creative (sourced internally and by the local advertising agency engaged by Opera Omaha)
• Provide marketing support as needed for all departments
• Coordinate the assembly as well as internal and external editing, proofing, and trafficking of all collateral including program books, annual report, and newsletters
• Work closely with Director of Development, corporate sponsors, vendors, and other external groups to develop and execute cross-promotions and fulfill sponsorships
• Manage all public relations for the organization including local and national media
• Create advertising plans and execute media buys including, but not limited to television, radio, print, outdoor and online
• Oversee correct usage of Opera Omaha brand and its presence in the community
• Participate in peer marketing strategy meetings and database user meetings
• Supervise Graphic Designer and the Audience Development and Sales Manager
• Additional duties as assigned by the General Director and/or Managing Director

Education and/or Experience:
• Bachelors’ degree is required; advanced degree in marketing preferred
• Minimum of five years of experience marketing for a non-profit performing arts organization of similar or larger size with proven successful track record
• Significant experience in and knowledge of marketing and sales (print, broadcast, on-line), social media and other multi-platform communications
• Experience in database marketing (Tessitura preferred)

Knowledge, skills and abilities:
• Superior ability to collect, analyze, and act upon data (demographic, sales, and financial data as well as other metrics) to increase ticket sales
• Proactive and goal-focused with a high sense of accountability
• Outstanding organizational skills, strong project management experience
• Superior interpersonal skills: collaborate well with staff, artists, vendors, volunteers, and the public in a professional, confidential and tactful manner
• Ability to manage multiple critical timelines and deadlines
• Understanding of basic accounting procedures including budgeting
• Proficient in MS Office; the desire and ability to learn new technologies is required
• Knowledge of Tessitura preferred
• Proven accomplishments in garnering media attention
• Strong experience in media planning and buying
• Experience in opera is preferred, interest in opera is essential

Interpersonal Contacts:
Opera Omaha staff, guest artists, board members, donors, customers, press and any external constituents needing assistance.

Job Conditions and Work Hours:
Opera Omaha is a high-energy organization with a mission that can cause this position to experience high work demands under very tight timelines. In addition, work will be required outside of normal business hours (including some evenings and weekends) to support programming, performances, and other Opera Omaha initiatives. Benefit package is provided, salary commensurate with experience.

To Apply:
Interested candidates should email a cover letter, resume, salary requirement and list of references to Jenny Daggett, Director of Finance and Human Resources: jdaggett@operaomaha.org. Please include "Director of Marketing and Public Relations” in the subject line of the email.

Operations Manager

Job Title: Operations Manager
Department: Operations (Artistic, Production/Technical, Community Engagement Programs)
Reports to: Director of Operations
FLSA Status: Full time, Exempt
Supervises: Not Applicable

General Position Summary:
The Operations Manager has essential functions in the Operations Department administration, including financial operations, contracting, calendar management, coordination of travel and housing, and other office duties. He/She provides support and coordination for the artistic, production/technical, and community program activities for the company’s mainstage productions, site-specific productions, festival productions, community programs, galas, special events and performances, and annual programming (hereinafter referred to throughout this document as, “Productions”). The Operations Manager ensures that all aspects of his/her work is in adherence to established parameters and supports the artistic and financial goals of the company. The Operations Manager has the discretion to resolve or recommend for resolution unforeseen circumstances that occur during the course of the season.

Essential Functions/Major responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

Financial Management and Contracting
• With the Director of Operations, administer budget scenarios for future season planning; Data entry.
• Manage departmental financial expense tracking, and with the Director of Operations monitor the annual Operations budget and cash flow (artistic, production, community engagement) including appropriate forecasting and reporting budget vs. actuals.
• Process fee payments and payrolls (union and non-union), expense reimbursements, and union benefit payments for all designers, stage directors, conductors, production/technical staff, guest artists, chorus, supers/dancers/actors, and community engagement artists and staff.
• Promote established processes.
• Submit purchase orders, and track all Operations Department purchase orders.
• Code payables.
• Reconcile department credit cards and petty cash.
• With the Finance Department, generate invoices.
• Overall contract administration for the Operations Department; Prepare, issue, and track contracts for designers, production/technical staff, guest artists, chorus, supers/actors/dancers, and community engagement artists and staff.
• Review agreements for accuracy and compliance.
• Prepare and track contractor fee payments.
• Obtain employment forms; Support the administration of the Operations Department payroll.
• Prepare and track contractor fee payments.

Calendar and Schedule Management
• Manage ArtsVision scheduling software, and act as primary administrator for the staff and liaison to the software provider.
• Participate in the departmental development of the master calendar for the season and festival.
• Act as primary administrator of calendar management for the master calendar and future seasons planning calendars; Supervise data entry and scheduling
• Manage departmental calendars.
• Assist with various department-specific needs, including but not limited to coordinating auditions.
• Coordinate internal meetings for the Operations Department, and design meetings and design presentations.
• With the direction of the Engagement Programs Manager, coordinate schedules and communication with educators, schools, districts and universities and other presenters in scheduling and implementing programs, and support other administration related to community engagement programming.

Travel and Housing Management
• Manage travel, housing, and other artist services for designers, visiting production/technical staff, consultants, artists, and guests and for the company as needed.
• Manage relationship with and negotiate with housing partners and car rental agencies for favorable rates and services.
• Manage communication to all out of town Operations Department personnel for arrivals and departures.
• Prepare, submit and track visa applications.

General Operations
• With the Artistic Administrator, communicate with artist agencies on artist related materials such as costume measurements and artist biographies.
• Support the maintenance of the music library and the distribution/return music for orchestra, artists, company.
• Manage department planning databases and industry databases
• Manage the preparation of Operations Department data and reports for internal and external use, including artistic and production programming information, accurate reporting of community program attendance figures and data, accurate department financial reports; Assist with the preparation of the Board of Directors department report.
• Manage vendor relationships as assigned (i.e. housing and transportation).
• Assist with logistical details of performances, programs and events.
• Provide support as needed for productions and events.
• Provide support for personnel/labor negotiations and venue negotiations.
• Provide support for rehearsal and performance venue research and development
• Manage and submit artistic, production/technical, and community engagement materials for the program book.
• Proofread all programs, press releases, web pages, and marketing materials to ensure proper designer, artist, and operations department credits.
• Assist in writing, printing and distribution of programs, study guides, brochures, and other engagement collateral materials.
• Maintain Operations Department archival materials.
• Perform general administrative and office support activities under the direction of the Director of Operations; Proofread administrative documents.
• Manage Operations Department box office holds and comp tickets for performances, and dress rehearsal tickets passes for Operations Department constituents; Liaise with Audience Development and Sales Manager.
• Other duties as required.

Education and/or Experience:
• Bachelor’s Degree required. Experience working in non-profit arts organization is preferred.

Knowledge, skills and abilities:
• Demonstrated ability to effectively manage multiple projects in a production environment and to deal proactively with company requirements.
• Analyze information logically, drawing on one’s knowledge and experience base and calling on other references and resources as necessary to generate appropriate and/or creative solutions.
• 3+ years of experience in a performing arts environment, preferably opera.
• Strong computer skills, including a thorough knowledge of Microsoft Office (Word, Excel, Access, PowerPoint, Publisher) and familiar with accounting databases/software.
• Experience with ArtsVision or other scheduling program
• Excellent written and verbal communications skills.
• Excellent organizational skills.
• Highly self-motivated with leadership qualities and also an effective team player.
• Works well under pressure.
• Results and team-oriented work style.
• Must be able to lift and carry 50 pounds.

Interpersonal Contacts:
Opera Omaha staff, board members, donors, customers, guest artists, chorus members, production/technical staff, community engagement constituents and any external constituents needing assistance. Establishes a good relationship with all to enhance company morale and maintain a positive attitude within the working environment.

Job Conditions and Work Hours:
Opera Omaha is a high-energy organization with a demanding mission. Employees will sometimes experience heavy workloads under very tight timelines. In addition, work may be required outside of normal business hours, including some evenings and weekends to support programming, performances, and other Opera Omaha initiatives.

To Apply:
Interested candidates should email a cover letter, resume, salary requirement and list of references to Jenny Daggett, Director of Finance and Human Resources: jdaggett@operaomaha.org. Please include "Operations Manager” in the subject line of the email.